1. General Policy

We follow a strict no-exchange and no-refund policy.

2. Defective Products

If you receive a defective product:

  • Notify us within 48 hours of receiving your order.

  • The product must be returned to our address in Pakistan.

  • All return shipping and customs charges are the customer’s responsibility.

Once we receive the item, we will inspect it. Based on our review, we may offer:

  • A replacement, or

  • A refund (only at our discretion)

Claims made after 48 hours will not be accepted.

3. Colour & Fabric Variations

  • Colours may vary slightly due to digital photography, screen settings, lighting, and fabric dyeing variations.

  • These natural variations are not considered defects and are not eligible for return or exchange.

4. Size & Stitching Disclaimer

  • Sizes may vary slightly due to the garment silhouette.

  • Please review size charts carefully before placing your order.

  • Items cannot be exchanged or returned due to size issues once shipped or collected.

5. Care Instructions

All garments are dry-clean only.
Damage caused by handwashing, machine washing, or improper care will not be eligible for return or exchange.

6. Final Fittings

Once a final fitting is approved:

  • No alteration, change, or claim will be accepted.

  • The client is responsible for reviewing the fit before final approval.